Privacy Policy

At Smoke Studios Pty Ltd (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you when you visit our website or use our services.

1. Information We Collect

We collect the following personal information from you when you use our website or contact us:

• Personal Information You Provide: When you submit a contact form on our website, we collect your name, email address, message, and any other information you voluntarily provide.
• Automatically Collected Information: We automatically collect information about your device and how you interact with our website, including:
  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited and time spent on our site

We use Google Analytics and Google Tag Manager to collect this information. These tools help us understand how visitors use our website, but they do not identify individual users. Google Analytics and Google Tag Manager use cookies and other tracking technologies to collect information about your interactions with our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries and messages submitted through our contact form.
• To improve and optimise the performance and user experience of our website.
• To analyse website traffic and user behavior through Google Analytics and Google Tag Manager.
• To comply with legal obligations and protect our rights.

3. How We Share Your Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information in the following situations:

• With service providers who help us manage and operate our website (e.g., hosting services, analytics tools).
• If required by law or to comply with legal processes.
• To protect the rights, privacy, safety, or property of our company or others.

4. Cookies and Tracking Technologies

We use cookies to track your interaction with our website. Cookies are small text files stored on your device that allow us to recognize you when you visit our site. You can manage or disable cookies through your browser settings.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. If you wish to delete your information, please contact us at info@smokestudios.co.za.

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to:

• Access the personal data we hold about you.
• Request corrections to your personal data.
• Request the deletion of your personal data.
• Object to or restrict the processing of your data.

To exercise any of these rights, please contact us at info@smokestudios.co.za.

7. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Smoke Studios Pty Ltd
info@smokestudios.co.za